Maintenance Schedule

Cloudnine Realtime performs all scheduled maintenance after-hours and preferably on the weekends to minimize any interruptions to our users. Servers are rebooted monthly and on a rolling schedule. Server reboots are performed Saturdays beginning at 12:00 am Pacific Time. QuickBooks updates are performed the Saturday following a release, after it has been tested and approved.

Additional scheduled maintenance is listed below based on the pertinent month. Please call Technical Services at (888) 869-0076 if you have any questions.

Thank You For Your Business,
Cloudnine Technical Services Team

  • Cloudnine Contact Information - Thursday, March 3, 2016

    Cloud9 Local Contact Information
    Updated March 3, 2016 – 8:00am

    If you are trying to reach a Cloudnine Realtime representative, please dial 888-869-0076.  You may also submit a ticket online by following this link. We apologize for the inconvenience.

    Thank you.

  • Cloud9 Scheduled QuickBooks updates - Saturday, January 9, 2016

    Scheduled System Maintenance – 1/9/2016
    Completed

    In order to maintain the latest software and technology on the system, Cloud9 will be applying all current QuickBooks updates in the Shared Environment.

    At Cloud9, we strive to constantly improve our services to ensure high availability.

    When: Start Time: Saturday, January 9, 6:00pm PDT
    End Time:  Sunday, January 11, 6:00am PDT

    The QuickBooks update will be completed in phases to prevent any unnecessary downtime. Once we have completed the first phase we will bring those servers back online and complete updating the balance Saturday evening. The intermittent connectivity will only be experienced during the second phase on Saturday night to provide the best possible client experience.

    What: No services should be affected during this update. Users will be able to be connected to the system during the entire maintenance. Users may experience a momentary issue trying to log in, which will self-resolve within a few minutes. Users connected to the system may lose connection to their files for a few minutes.
    Action: No action will need to be taken, services will be available during this time. Updates will be provided at http://www.cloudninerealtime.com/cloud-status
    More Info.: Please Submit a Ticket Here or contact us directly at (888) 869-0076 ext.1 if you require further assistance.

    Thank you for your patience and cooperation during this time,
    Cloud9 Technical Services Team

  • Status Update - Cloud9 Scheduled System Maintenance - Saturday, December 19, 2015

    Scheduled System Maintenance: Completed

    Cloud9 Real Time has finished the San Diego Data Center 10GB upgrade. This upgrade was completed on both Network and Data traffic to give you a faster connection to your server plus faster access to your data. Increasing speeds by as much as 10X.

    This maintenance is the single largest infrastructure upgrade in our company’s history. All services have been restored, but if you are experiencing any challenges, please contact us at support@cloud9realtime.com or 888.869.0076 ext. 1.

  • Cloud9 Scheduled System Maintenance - Saturday, December 19, 2015

    Cloud9 Real Time will be performing a major upgrade to the San Diego data center networking infrastructure.
    At Cloud9, we strive to constantly improve our services to ensure high availability in order to maintain the latest software and technology on the system.

    When: Start Time: 12/19 – 6:00pm PST
    End Time:  12/20 – 6:00am PST The infrastructure maintenance is scheduled to begin at 6:00pm PST on Saturday December 19th 2015, and end on Sunday December 20th 2015 at 6:00am PST. Should additional time be required, or if the maintenance ends ahead of schedule, a notice will be provided detailing the new time frame.
    What: All Virtual Servers in the San Diego data center and all Hosted Exchange clients will be without service during this scheduled maintenance window.
    Action: No action will need to be taken, services will be unavailable during this time. Updates will be provided at www.cloud9realtime.com/cloud-status. We recommend you click on this link and bookmark for updates on 12/19/15.
    More Info.: Please Submit a Ticket Here or contact us directly at (888) 869-0076 ext.1 if you require further assistance.

    Thank you for your patience and cooperation during this time,
    Cloud9 Technical Services

  • Cloud9 Closed on July 3, 2015

    Cloud9 will be closed Friday, July 3, 2015 in observance of Independence Day. If you need emergency technical support please call (888) 869-0076 ext.4. All other non-emergency requests will be answered on Monday, July 6th between the hours of 5am – 6pm Pacific Time. We wish you a very happy and safe holiday and look forward to speaking with you soon!

  • 2015 QuickBooks Feature Review: Premier and Pro for 2015
  • Intuit Discontinues Salesforce for QuickBooks on December 3, 2014

    Intuit has announced that they are discontinuing their Salesforce for QuickBooks subscription service (both CRM subscription itself and the QuickBooks/Salesforce integration app), effective December 3, 2014. Please reference links below for further information.
    Salesforce for QuickBooks Discontinuation of Service Information

  • Windows XP – QB 2011 Deadlines

    As your trusted technology partner, we want to ensure that you are aware of a critical approaching date that will affect all clients utilizing any version of the Microsoft operating system (OS) Windows XP. As of Tuesday, April 8th, 2014, Microsoft will no longer be supporting (providing security updates and patches) to this OS. Accordingly, Cloud9 Real Time will also no longer be supporting Windows XP, with clients currently using this OS needing to upgrade to Windows 7 or newer before the above date to ensure continued support in the Cloud.

    • Cloud9 will no longer support Windows XP after June 30th.  
    • Intuit will be sunsetting QuickBooks 2011 on May 31st. All online services and support will be stopped by them. Cloud9 will Uninstall QB 2011 on all Shared Environments on June 30th.
  • Intuit QuickBooks Updates “Install Now / Install Later”

    If you are getting a update prompt from QuickBooks with the choice between “Install Now or Install Later” choose Install Later.
    Clients are unable to update QuickBooks. Please submit a ticket request here to update your QuickBooks to the latest version. Our tech staff will update QuickBooks during after hours to minimize server downtime.
    To find out information on each QuickBooks update review the Intuit’s product update.
    http://support.quickbooks.intuit.com/support/ProductUpdates.aspx

  • Cloud9 Scheduled System Maintenance - Saturday, December 19, 2015

    Cloud9 Real Time will be performing a major upgrade to the San Diego data center networking infrastructure.
    At Cloud9, we strive to constantly improve our services to ensure high availability in order to maintain the latest software and technology on the system.

    When: Start Time: 12/19 – 6:00pm PST
    End Time:  12/20 – 6:00am PST The infrastructure maintenance is scheduled to begin at 6:00pm PST on Saturday December 19th 2015, and end on Sunday December 20th 2015 at 6:00am PST. Should additional time be required, or if the maintenance ends ahead of schedule, a notice will be provided detailing the new time frame.
    What: All Virtual Servers in the San Diego data center and all Hosted Exchange clients will be without service during this scheduled maintenance window.
    Action: No action will need to be taken, services will be unavailable during this time. Updates will be provided at www.cloud9realtime.com/cloud-status. We recommend you click on this link and bookmark for updates on 12/19/15.
    More Info.: Please Submit a Ticket Here or contact us directly at (888) 869-0076 ext.1 if you require further assistance.

    Thank you for your patience and cooperation during this time,
    Cloud9 Technical Services

  • Cloud9 Closed on July 3, 2015

    Cloud9 will be closed Friday, July 3, 2015 in observance of Independence Day. If you need emergency technical support please call (888) 869-0076 ext.4. All other non-emergency requests will be answered on Monday, July 6th between the hours of 5am – 6pm Pacific Time. We wish you a very happy and safe holiday and look forward to speaking with you soon!

  • 2015 QuickBooks Feature Review: Premier and Pro for 2015
  • Intuit Discontinues Salesforce for QuickBooks on December 3, 2014

    Intuit has announced that they are discontinuing their Salesforce for QuickBooks subscription service (both CRM subscription itself and the QuickBooks/Salesforce integration app), effective December 3, 2014. Please reference links below for further information.
    Salesforce for QuickBooks Discontinuation of Service Information

  • Windows XP – QB 2011 Deadlines

    As your trusted technology partner, we want to ensure that you are aware of a critical approaching date that will affect all clients utilizing any version of the Microsoft operating system (OS) Windows XP. As of Tuesday, April 8th, 2014, Microsoft will no longer be supporting (providing security updates and patches) to this OS. Accordingly, Cloud9 Real Time will also no longer be supporting Windows XP, with clients currently using this OS needing to upgrade to Windows 7 or newer before the above date to ensure continued support in the Cloud.

    • Cloud9 will no longer support Windows XP after June 30th.  
    • Intuit will be sunsetting QuickBooks 2011 on May 31st. All online services and support will be stopped by them. Cloud9 will Uninstall QB 2011 on all Shared Environments on June 30th.
  • Intuit QuickBooks Updates “Install Now / Install Later”

    If you are getting a update prompt from QuickBooks with the choice between “Install Now or Install Later” choose Install Later.
    Clients are unable to update QuickBooks. Please submit a ticket request here to update your QuickBooks to the latest version. Our tech staff will update QuickBooks during after hours to minimize server downtime.
    To find out information on each QuickBooks update review the Intuit’s product update.
    http://support.quickbooks.intuit.com/support/ProductUpdates.aspx

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