Dear Valued Cloudnine Client:
We’re excited to announce that some major improvements to your Account Portal experience are coming! The Account Portal is where you can manage different aspects of your Cloudnine account, and our engineers have been hard at work building a new portal platform that has been designed from the ground up to enable greater security and increased performance.
We know you’re going to love the new Client Account Portal, but we also know new things take a little getting used to. We are committed to supporting you every step of the way, and making this transition as seamless as possible. To that end, here are the answers to a few questions you might have right off the bat.
What does this mean for me?
Beginning the week of December 17th, instead logging into your Account Portal at https://www.cloudninerealtime.com/portal, you will be redirect to https://portal.abacusnext.com. In order to activate and gain access to your new portal, you will need to click the “Forgot Password” link and enter the email address associated to your account. You will then receive an email with instructions for setting up your new portal password.
Will there be changes to my Cloudnine virtual desktop?
No, nothing about your Cloudnine environment or how you access it will be affected.
What’s new about the new portal?
A ton! On your new Account Portal you’ll be able to:
- View invoices, make payments and manage payment options
- Create and view the status of support tickets
- Submit service requests such as:
- Add/Remove 3rd party apps
- Add/Remove Office 365 Users
- Upgrade QB/Sage 50 File version
- Add a company file
- QuickBooks admin password reset
- Manage contact user accounts
- View active licensed products
For full rundown of the features available on your new Account Portal and step-by-step user guides, click here.
What if I have a problem logging in?
If for any reason the “Forgot Password” procedure doesn’t work for you, or if you do not have an email address associated to your Account Portal user, please don’t hesitate to call us at 888-869-0076 ext.1. Our Support Team will be standing by to assist you.
We can’t wait for you experience all that the new Account Portal has to offer, and look forward to guiding you through this transition. Stay tuned!