Knowledge Base

Looking for help?

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You can also access our entire knowledge base—both the help articles and the user guides—in the new C9 Portal. The C9 Portal has more content and full search functionality. It is the best place to find exactly what you are looking for.Base

Getting Started

Go here for help setting up connections to the Cloud.

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C9 Portal Help

Go here to learn about what you can do in the C9 Portal.

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3rd Party Applications

Go here for help with 3rd party applications.

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Connectivity

Go here for information and solutions to connection issues.

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Downloads

Go here for downloads and for help related to file transfer.

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E-mail

Go here for help with any e-mail issues.

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FAQs

Go here for answers to frequently asked questions.

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Printing

Here you will find answers to common printing issues.

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QuickBooks®

This is where you can find help with QuickBooks® issues.

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Scanning

Here you will find answers to common scanning issues.

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User Guides

This is where all of our helpful user guides are located.

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Submit a Ticket

Can’t find what you’re looking for? Submit a ticket here.

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