This section of the Knowledge Base deals with connectivity issues. You can also find helpful information related to connecting to the Cloud and using the Remote Desktop application.
Refer to the following articles for help:
- Authentication Error: "The requested security package does not exist"
- Browser not Supported Error
- Changing the Default Download for a Web Browser
- Checking the Version of Remote Desktop Connection
- How to Run a Trace Route (tracert)
- I'm Receiving an Invalid Username Error
- Mobile Cloud Access
- Network Level Authentication Error
- Opening Port 7779
- System Requirements for Remote Desktop