You are here:

Password Resets

User passwords can be reset in the C9 Portal. All users have the ability to reset their own password. Authorized contacts have the ability to reset the password for any user.

Follow the steps below to reset your password:

  1. Log into the C9 Portal.
  2. Click on your user name (top right) and select the option to view your profile.

  3. Click Reset Password (listed under Actions).

  4. Click Yes, Reset Password when prompted.

After initiating a password reset, you will be sent a temporary password. When you log in to the C9 Portal with that temporary password you will be prompted to create a new permanent password. If you are logged into your server when you reset your password, you will not be able to use the temporary password until you have logged out of the server.

Resetting a User's Password (Authorized Contacts)

Authorized Contacts can reset any user's password from the Manage Users page. Follow the steps below to do so:

  1. Log into the C9 Portal.
  2. Click the Manage Users icon () in the main side menu.
  3. Select the user whose password you want to reset.

  4. On their profile page click Reset Password (listed under Actions).

  5. Click Yes, Reset Password when prompted.

After initiating the password reset, the user will be sent a temporary password (you will receive this password as well). Just as above, when they log in to the C9 Portal with that temporary password they will be prompted to create a new permanent password.

Related Topics Link IconRelated Topics